Privacy Protection Of Personal Information

Protecting the privacy and confidentiality of our customer’s personal information is of utmost importance to New York Community Bancorp, Inc. and its family of companies, including New York Community Bank and its divisions, New York Commercial Bank and its division, CFS Investments, Inc. (a subsidiary of New York Community Bank), and Standard Funding Corp. (a subsidiary of New York Commercial Bank) (collectively “NYCB”, “our”, “us” or “we”). We value your business and the trust you put in us. To assist us in providing you the quality services and products that you request or to help meet your needs, we gather, maintain and use both public and nonpublic personal information about you on a routine basis. To assist you better in understanding how your personal information is utilized, we are providing you with the following statement describing our policies and practices with respect to the sharing of customer information. In the event that you terminate your customer relationship with us, or become an inactive customer, our privacy policy will continue to apply to you.

What Information Do We Collect?

We collect nonpublic personal information about you from the following sources:

• Information we receive from you on applications or other forms;
• Information about your transactions with us, our affiliates, or others; and
• Information we receive from a consumer reporting agency.

“Nonpublic personal information” means personally identifiable financial information that is not available from public sources.

What Information Do We Disclose?

We may disclose all of the information that we collect, as described above, which includes, but is not limited to, the following kinds of nonpublic personal information:

• Information we receive from you on applications or other forms; such as your name, address, social security number, assets and income;
• Information about your transactions with us, affiliates, or others; such as your account balance, payment history, parties to transactions, and credit card usage; and
• Information we receive from a consumer reporting agency; such as your creditworthiness and credit history.

We may disclose nonpublic personal information about you to affiliated and nonaffiliated third-party companies, which might include financial service providers, retail businesses that we partner with or other businesses that we believe can provide beneficial products or services to you. We may also disclose nonpublic personal information about you to nonaffiliated third parties as permitted by law. We may disclose all of the information we collect, as described above, to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements.

Your Right To Opt-Out

If you prefer that we not disclose nonpublic personal information about you to nonaffiliated third parties, you may opt-out of those disclosures, that is, you may direct us not to make those disclosures (other than those permitted by law). If you wish to opt-out of disclosures to nonaffiliated third parties, you may call the following toll-free numbers: 1-877-786-6560 for accounts held with all divisions of New York Community Bank, 1-800-535-2269 for New York Commercial Bank, or 1-800-526-2470 ext. 255 for Standard Funding Corp. Your election to opt-out will apply to all products and services you obtain for personal, family or household purposes. If you have a joint account with one or more other individuals, an opt-out sent by any one individual will cause that account to be identified as an opt-out account. If you choose to opt-out you may not receive certain information on products or services that may be of interest to you. The Fair Credit Reporting Act also allows you to opt-out from NYCB sharing non-transaction or other information (such as consumer credit report information) with affiliates. To opt-out please call the number(s) above.

What Are Our Security Procedures?

We understand that the protection of your nonpublic personal information is of the utmost importance. We restrict access to nonpublic personal information about you to those employees who have a business need to know the information, such as to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information. Our employees are educated on the importance of maintaining the confidentiality of customer information.